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Frequently Asked Questions |
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Membership
Q1. Do I have to register to use YouVivid?
No, you don't have to register to use YouVivid services including making, viewing, and downloading MV. However if you register, your MVs and uploaded files are preserved in your account. Then you can modify and reuse your preserved assets in the future. Besides, if you need to change MV's background music by uploading MP3, you are required to login first. Currently YouVivid registration is totally free of charge. If you enjoy YouVivid service, we suggest you to register membership. If you already have Facebook or Yahoo ID, you may directly login and activate YouVivid membership with your Facebook or Yahoo ID.
Q2. What if I forget my password or account email?
If you forget your password, please click [Resend password] link in login page. If you forget your account email, please contact us for help.
Q3. How to modify my account info?
Login first, then click [Account] > [Edit Account Info] link at upper right corner. Then Click [Accouint Info] tab to view and modify your info.
Make MV
Q1. Do I need to pay for using YoouVivid?
Currently YouVivid offer free services to make MV, save MV, and share MV online by email, blog posting, and facebook posting. We only charge a service fee when you download MV as video file.
Q2. How to make MV?
YouVivid is extremely easy to use. Click on [Make] button to start. Then simply choose a suitable template to edit by uploading wedding photos and editing texts. You may upload your favorite mp3 to use in your MV. Soon you can easily make a pro-quality music video. Fo more detail guideline, please click [How to use YouVivid].
Q3. How to modify previously saved MV?
Login first, click [Account] > [My MV] link at upper right corner to view saved MV list. Click on [Edit] link at right side to modify the MV
Q4. What format is supported of uploading photo?
We suggest to upload photo with dimension around 1500x1500 for best result. But NO bigger than 4000X4000. Supportd file format is JPEG (.jpg or .jpeg).
Q5. How to upload multiple photos at one time?
When you select photos to upload in file dialog window, please hold [Control] or [Shift] key pressed.
Q6. What language is supported when editing MV text?
YouVivid supports multilanguage fonts including English, Chinese, Japanese, and Korean.
Q7. Can I midify the length or speed of template?
No, the length and speed is fixed by each template.
Q8. What is the video format for download? Can I edit the video after download?
The high quality video downloaded is WMV. The mobile video downloaded is MP4. Yes, you may edit the downloaded video with video editing software.
Q9. How to auto repeat while playing downoaded video?
If you play video with Windows Media Player, you can enable the repeat playing option by press CTRL + T. If you play with DVD, you can set the repeat option when burn the video to DVD.
Q10. How to burn downloaded video to DVD?
Q11. Why the edges are cut off when playing DVD created with Flick DVD?
Some very old TV or projector can produce the edge cutting off problem. To solve this, please click "Project Setting"->"Video"->"Advanced" in DVD Flick menu, and check "Add overscan borders" at upper right corner and modify the value from 3% to 7%.
Q12. How to change background music for my MV?
You are required to login in order to change background music. In MV editing page, move the timeline of images and texts to right most, and click on the last frame to access the music changing panel.
Q13. How can I use multiple mp3 in one MV?
Download Video
Q1. How to download MV as high quality video? What payment option is supported?
When you complete editing and save your MV. Click Next button at the lower right corner to go to Download Page. Alternatively you may click [Account] > [My MV] link at the upper right corner to list your MV. And click [HD Download] link among the list to go to Download Page. In Download Page, please enter your email and pay online with credit card, then the MV is started to convert to high quality video. It take around 15 mins and you will receive an email with the video download link when complete. Also you may click [Account] > [Download and Send Log] link at the upper right corner to view the processing status and download your video there.
Q2. How much does it cost to download video?
The download fee is different for each template you use to make MV. In the template selecting page, move mouse cusor to the template thumbnail and the price is shown up.
Q5. After video is downloaded, can I modify the MV and download the updated video again? Do I need to pay again?
Yes, you can modify MV and download modified video again. Since system need to convert your video again so it will calculate a processing fee based on the quantity of images and texts you modified. The modification fee won't exceed your original payment for downloading. We recommend you to preview your MV and confirm everything is done before download to prevent additional cost.
Q6. What is the download count limit(10 times) means in the video downloading page?
It means you have 10 times to download the video, just in case you may fail to download video due to networking problem.
Q7. What mobile device can download mobile video from YouVivid?
If you choose to download mobile video directly to mobile device by providing mobile number, YouVivid will send an SMS message to the mobile with a tiny download link. Open the download link will start downloading video to the mobile. If your mobile device doesn't connected to internet or fail to download due to device capability, you may note down the download link and use computer to download the mobile video instead.
Share MV
Q1. How do I share MV online?
In MV viewing page, there are multiple options to share MV online:
1. Copy widget code and post it to blog
2. Send MV as ecard to others.
3. Post to facebook profile.
Q2. How do I add my MV to the Browse MV pages?
When saving your MV, set sharing option to 'Open to Public'
Q3. Why my friend cannot view my MV when sending through email?
When saving your MV, set sharing option to 'Open to Public' or 'Private'.
Q4. What if I want my friend to view my MV by email, but don't want to open to public?
When saving your MV, set sharing option to 'Private'. Your friend is required to enter his email as password for viewing your MV.
Q5. What if I don't want anyone to view my MV?
When saving your MV, set sharing option to 'Not allow access'
Account Management
Q1. What function is supported in Account management?
You may access Account management by clicking [Account] link in upper right corner
1.Download and Send Log: Query the status of your downloaded video and the ecard sending to friends.
2.Edit Account Profile: Modify your profile info.
3.My MV (Music Video): List and manage all your MV you make.
4.My File: List and manage the files you upload.
5.My Favorite Template: List and manage your favorite templates.
6.My Template: List and manage the templates designed and uploaded by you.
Q2. How to add template to My Favorite Template
When preview template in the template selecting page, click on [Add to my favorite] link below the preview window.
Template Designer Area
Q1. What is Designer Area? Can I join to design template?
Designer Area is open to anyone who is interested to design templates for YouVivid users. If you are interested and have basic skill on Adobe Flash design, you can read the tutorial and downlod template designing tool(flash component) in Designer Area and start your first template design. We will browse all templates uploaded to YouVivid and open to discuss any cooperatiing chances with you.
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